EU LEAD- CHAT BOT FOR LIBYAN
EMERGENCY SERVICE (1415)
Type and scope of services provided
AI Journey: AI for policy and government
reforms and Technology and Solution Journey
• Process mapping
• Design of the conversation tree
• Design of the user interface and web app
• Link with social media (eg. telegram,
Facebook)
• Data Analytics
• Dashboard for predictive analysis
• Training the staff
DETAILED DESCRIPTION OF PROJECT
WHY
Improving Libyan first response service by reducing response time, increasing coverage of the
service and targeting interventions in concerned areas.
WHAT
The first step is the design of a Chatbot that allows to quickly channel the distress calls
according to the type of rescue. The user who contacts the rescue service using the Chatbot, could
easily select the type of the rescue he/she needs, activate the GPS to facilitate its geolocation and he
could also send photos to the operator he is in contact with. This Chatbot is providing in real time
important details about the type of emergency to be managed, allows the rescue service to optimize its
resources and significantly reduce the time of action. The second step is to develop a full
conversational platform and develop a predictive model.
IMPACT
The use of AI will allow the emergency service to have a talking map of the Libyan territory,
thanks to which it will also be possible to develop predictive models that enable the emergency service
to manage more efficiently and, consequently, optimize the rescue service resources.
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